Privacy Policy
Effective Date: 01 December 2024
At DeSpark, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in connection with our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Event Details: Event dates, venues, and preferences discussed during consultations.
- Payment Information: Billing details and transaction history.
- Digital Media: Photos and videos captured during events and client-provided selections.
- Technical Information: Data from interactions with our website, such as IP address and browser type.
2. How We Use Your Information
Your information is used to:
- Provide and improve our photography and cinematography services.
- Process bookings, payments, and project updates.
- Communicate regarding your event, deliverables, and any required approvals.
- Ensure compliance with our service terms, including data retention policies.
- Develop marketing materials, with explicit consent, using non-identifiable content.
3. Data Retention
- Raw Data: Retained for 15 days post-event delivery. After two months without communication, all raw data will be deleted.
- Deliverables: Completed albums, videos, and photos are retained until final approval and delivery.
- Communication Records: Retained to ensure service quality and address inquiries.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in providing editing, printing, or delivery services.
- Legal Obligations: To comply with applicable laws or respond to valid legal requests.
- Business Transfers: In the unlikely event of a merger or acquisition, your data may be transferred.
5. Security
We take reasonable measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission or storage is completely secure. We advise downloading your content promptly after receiving it.
6. Your Choices
- You can request access to or deletion of your data within the specified retention period.
- Contact us to withdraw consent for the use of your media in marketing materials.
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from minors without parental consent.
8. Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
- Email: info@despark.us
- Phone: +923160117535
- Address: B102, Block 2, Gulshan-e-Iqbal, Karachi, Sindh, Pakistan